Ticket Management

Service level agreement (SLA) policies allow you to set deadlines for ticket response and resolution based on your business hours or SLAs.

In Daysupport, you can set up multiple SLA policies for various projects. We do not restrict you on the number of policies that you can create.

Reasons on why you should enable service level agreement policies in your helpdesk application.

1. SLA policies enforce the service level agreement in real time that you want to provide to your customer.


2. SLA policies improve and enforce a culture of quick ticket resolution which ensures customer delight.

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Why do you need multiple sla policies in your helpdesk?

1. Testing multiple sla policies to choose the right one


2. Multiple sla policies can be useful if you have multiple projects(aka support channels) in your helpdesk application.

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